Frequently Asked Questions

The hotel caters to couples seeking harbor views, business travelers needing fast Wi-Fi and a meeting room, and families who require family rooms or connecting rooms.

Guests receive personal, multilingual service, panoramic or patio-side quiet rooms, and a local breakfast in a small 18-room setting only 800 m from the train station.

There are four room categories: Cosy (18–20m²), Deluxe (22–26 m²), Suite (30–32 m²), and Family Room (24–28 m²).

Cosy rooms start from €109, Deluxe from €149, and Suites from €199. Family Room prices are on request.

Yes, Suites offer a panoramic harbor view and Deluxe rooms provide a partial quay/harbor view.

Boutique Hotel Zilversluis is a quiet waterfront boutique hotel with 18 rooms in the historic center of Zilversluis. The address is Kade 7, 1234 AB Zilversluis, directly at the harbor.

Rooms on the patio side are the quietest; you can request one when booking.

Yes, the bar & lounge is open daily from 16:00 to 23:00, offering regional wines, beers, snack platters, a fireplace, and a quiet reading corner.

All rooms feature air conditioning, a walk-in rain shower, high-speed Wi-Fi (~300 Mbps), and daily cleaning.

Breakfast is optional. It costs €14.50 per adult, €9.50 for children aged 4–11, and is free for children under 4. The offer includes both a buffet and à-la-carte items.

Breakfast is served Monday–Friday 07:00–10:30 and Saturday–Sunday 08:00–11:00.

A boardroom for up to 8 people (about 18 m²) is available and can be reserved via the Contact page.

The room includes a 55″ screen with HDMI and USB-C connections, a whiteboard, high-speed Wi-Fi, and an optional coffee/tea package.

Yes, complimentary high-speed Wi-Fi of around 300 Mbps is available in all guest rooms, the lounge and the meeting room.

Select your desired room type and dates, then submit a request via the Contact form or call for urgent needs. You will receive confirmation with the total price and conditions within 24 hours.

Check-in is 15:00–20:00 (later via key safe on request) and check-out is until 11:00.

Yes, luggage can be stored on arrival or departure day between 07:00 and 20:00.

You can cancel free of charge up to 48 hours before arrival (Europe/Amsterdam time). After that, one night is charged; non-refundable rates cannot be changed or refunded.

The hotel accepts debit cards, Visa, Mastercard, American Express, and contactless payments. A pre-authorization may be used to guarantee the reservation.

Yes, provide your VAT and Chamber of Commerce details to receive an invoice made out to your company.

No, a tourist tax of €3.00 per person per night is charged separately.

Only dogs up to 15 kg are allowed in select rooms on request. The surcharge is €15 per night, with a €50 deposit. Dogs are not allowed in the breakfast room or Suite.

The entire hotel is non-smoking, and quiet hours are enforced from 22:00 to 07:00.

The entrance is barrier-free and a mobile ramp is available on request, but the elevator does not reach all rooms.

Yes, city bikes cost €12 per day and e-bikes €25 per day; child seats, helmets, and locks are included.

Two routes are available: the 15 km Dike route and the 25 km Polder tour, supplied as GPX or PDF files.

Guests can park in Garage Kadehof about 200 m away; the daily rate is roughly €18 with a €4 hotel discount.

Yes. Garage Kadehof has four AC Type-2 chargers rated at 11 kW. Payment is made via a smartphone app or with a contactless payment card.

Zilversluis train station is about 800 m (10 minutes on foot) and the nearest bus stop is roughly 400 m away.

By train it takes about 60 minutes with one transfer; by car it takes approximately 55–75 minutes, depending on traffic.

Reception speaks Dutch, English, and German.

Yes, the “Autumn at the Harbor” package (1 Oct–30 Nov) includes two Deluxe nights, breakfast for two, a welcome drink, and late check-out from €299 for two people.

It covers two nights in a Deluxe room, daily breakfast for two, a welcome drink, and late check-out subject to availability; the price starts at €299 for two guests.

Yes, a limited number of rooms connect via an internal door; request this when booking.

No, breakfast is optional and can be added when you book or on arrival.

Yes, all rooms receive daily cleaning as part of the service.

A coffee/tea package can be arranged for the meeting room on request.

Cosy rooms have a 160×200 cm queen bed, Deluxe and Suites have a 180×200 cm king bed, and Family Rooms offer a queen bed plus a sofa bed.

Family Rooms fit two adults and one to two children; exact arrangements can be requested during booking.

Yes, the lounge includes a quiet reading corner by the fireplace.

For urgent matters, you can call the hotel directly; phone details are provided on the Contact page used for booking requests.

Yes. Vegetarian, vegan and gluten-free options are possible, and the buffet and à-la-carte breakfast can be adapted for special diets or allergies when you inform the hotel at least 24 hours in advance. Breakfast includes buffet items plus eggs made to order, yogurt, fruit, local rolls, granola and juices. Lactose-free choices are not specified in the available content.

Late check-in is possible via a key safe when requested in advance. You will receive a code that lets you pick up your key and access your room independently.

Yes, every room is equipped with a television or other in-room entertainment device.

All guest rooms are equipped with coffee/tea-making facilities, a minibar, and a small refrigerator. No special request is required.

The hotel does not provide on-site laundry or dry-cleaning services. Guests should arrange any necessary garment care externally.

Yes, the hotel can provide baby cots, cribs, or extra beds for infants or young children. These amenities are available.

The hotel does not offer an airport transfer or shuttle service to or from Schiphol Airport.

Yes. The hotel highlights the presence of a desk in its rooms, together with fast high-speed Wi-Fi, to meet the needs of business travelers.

Yes, standard room service is available. Guests may order in-room dining through the regular room service menu.

The reception is staffed 24 hours a day. Front desk assistance is therefore available at any time.

The hotel may place a pre-authorization to guarantee the reservation. This is a temporary hold rather than a charge and is released according to your card issuer’s policy.

Cosy, Deluxe, and Suite rooms each accommodate up to 2 adults, while Family Rooms sleep 2 adults plus 1–2 children.

The hotel does not have a full-service restaurant. Guests can order in-room dining via the room-service menu or enjoy regional wines, beers, and snack platters in the bar & lounge, which is open daily from 16:00 to 23:00.

Yes. Every bike rental comes with a helmet and a secure lock, and child seats are available on request at no extra charge.

An elevator is available, but it does not reach every guest room; some rooms are only accessible by stairs. If elevator access is essential, please mention this when booking so a suitable room can be allocated whenever possible.

Both the 15 km Dike route and the 25 km Polder tour are provided as GPX files for navigation devices and as printable PDF maps.

From the bus stop about 400 m from the hotel, buses toward the city center and Zilversluis station depart approximately every 10–15 minutes during daytime hours.

Yes. Every guest room is equipped with air conditioning, and each room also has individually controlled heating so you can set the temperature to your personal comfort year-round.

No. The “Autumn at the Harbor” offer is explicitly marked as non-combinable, so it cannot be used together with any other promotions or discounts.

Yes, twin-bed configurations are available.

Send a booking request for the 8-person boardroom via the Contact page or call the hotel directly. The team will confirm availability and can add the optional coffee/tea package upon request.

The “Autumn at the Harbor” package can be booked for stays from 1 October through 30 November, subject to limited availability.

Yes. The lounge area includes a fireplace next to the quiet reading corner and is open daily from 16:00 to 23:00.

No. All guest rooms are equipped with a walk-in rain shower; bathtubs are not available in any room category.

Yes. A walk-in rain shower is a standard feature in every bathroom across all room categories.

Yes. Visitors are welcome in your room until 22:00, but they must be registered at the reception desk.

Yes. Guests may consume external meals or alcohol in their rooms; however, outside food and drinks are not permitted in the lounge.

A valid government-issued ID is required at check-in, and the main booker must be at least 18 years old.

Yes. The reception offers printing and scanning on request: A4 prints cost €0.20 in black-and-white or €0.50 in color, and scanning is free of charge.

Yes. Bike rental requires either a €50 deposit or a valid ID, and the renter must be at least 18 years old.

Yes. Basic roadside assistance within the local region is available from 09:00–18:00; call the hotel reception if you need help en route.

Advance reservation for bikes is recommended on weekends and in good weather. You can book through the Contact page or at the reception desk.

Yes. HDMI and USB-C adapters are available for rent at reception; a refundable €10 deposit applies.

Yes. Every guest room is equipped with blackout curtains to help ensure a restful night’s sleep.

Yes. All room rates already include 9 % VAT and are quoted in euros (EUR).

Low season runs 8 January – 31 March; shoulder season is 1 April – 14 June and 16 September – 30 November; high season is 15 June – 15 September plus public-holiday and major-event dates.

Yes. Reception can supply every route in both GPX and printable PDF format and can even email the files to your phone on request.

Room service for drinks and light snacks is available daily from 16:00 to 22:30; a €3.00 delivery surcharge applies to each order.

Yes. Non-guests are welcome in the bar within capacity limits, and external companies can book the meeting room with registration required.

Yes. During daytime hours, the lounge can be used as a quiet work zone with power outlets and high-speed Wi-Fi available.

Yes. The meeting room supports video conferencing with a speakerphone and a 55-inch screen with HDMI and USB-C connections; guests should bring their own laptop.

Indicative bar prices are €6.00 for a glass of wine, €4.50 for a specialty beer, and €12.00 for a snack platter. Prices are subject to change and should be confirmed with the hotel.

Reservations are not required for regular bar visits. Groups are asked to contact the hotel in advance, and non-guests are limited to a maximum of four external guests per table.

In Garage Kadehof, level -1 spaces 12–24 are closest to the elevators.

Yes, but same-day confirmation is only possible by phone. After 18:00, same-day booking requests must be handled by phone only.

Include your desired dates, number of guests, room type, and any special requests such as dietary requirements, late arrival, a baby cot, or invoice details. For children, include their ages.

The hotel releases the pre-authorization immediately upon check-out. The bank may take 3–7 business days to process the release.

Walking and cycling routes do not require a reservation. Cruises are recommended to book in good weather or on weekends, while museums are usually walk-in.

Most highlights are within 1 kilometer of the hotel. The Polder tour is a cycling route rather than a walking route.

The city tower and cruise may close during heavy rain or storms. The hotel recommends choosing the museum or hotel lounge instead and asking reception for the current status.

The harbor promenade and museum are wheelchair accessible, though there may be some cobblestones outside. The city tower is not wheelchair accessible, and boat trips are available on request with guidance.

Pets are allowed on the harbor promenade and outdoor routes if kept on a leash. Museums and the city tower do not allow pets except service dogs, and small dogs may be possible on boat trips if requested in advance.

You can call Boutique Hotel Zilversluis at +31 (0)123 456 789 for direct, urgent, or same-day requests. Email inquiries can be sent to info@zilversluis.com, with responses usually within 24 hours.

The bar and lounge area has approximately 18 seats. It offers a quay view and includes a quiet reading corner with a fireplace.

Last-minute bike rental is often possible. On weekends, advance booking is recommended, and rain ponchos are available.

Yes. Rain ponchos are available at reception, so you can stay dry if rain or sudden showers occur during your stay or while using the hotel’s rental bikes.

Early check-in can be requested but depends on room readiness; the team will confirm availability on the day. Late check-out is subject to availability: until 13:00 the surcharge is €15.00 and until 15:00 it is €30.00.

Yes, service animals are accepted at the hotel. They are welcome even in areas where other dogs are not permitted.

No. Extra beds cannot be placed in Cosy, Deluxe, or Suite categories. If you need space for an additional person, choose the Family Room, which includes a 140×190 cm sofa bed.

Yes. Limited-supply non-refundable rates and other short-notice promotions are sometimes available—please contact the hotel directly to check current offers.

Yes. Only one dog up to 15 kg is allowed per room, and dogs are not permitted in the Suite or the breakfast room.

Emails sent to info@zilversluis.com are normally answered within 6 hours between 07:00 and 22:00 and always within 24 hours.

Every room is fitted with a smoke detector and displays an evacuation plan on the door. Fire extinguishers and clearly marked emergency exits are located on every floor. Reception is staffed from 07:00 to 22:00 and is reachable by phone 24/7; all staff are first-aid trained and an AED is available at reception. In an emergency, guests should dial 112.

Group bookings of five rooms or more and room blocks are available on request. Exclusive use of the entire hotel (18 rooms) can also be arranged for events or retreats. These reservations require a signed agreement, a deposit of approximately 30 %, and a 14-day cancellation period. Please contact the reception by phone or email for a tailored quotation.

Towels are changed daily unless guests choose to reuse them by leaving them hanging for sustainability. Bed linen is replaced every three nights, or sooner upon request at reception.

After 22:00 the front door is locked. Checked-in guests can unlock the main entrance with their room key card. If entry issues arise, call +31 (0)123 456 789 and follow the recorded instructions; the duty manager typically returns the call within 15 minutes.

Corporate rates are available for companies that reserve roughly 10 room nights or more per year. They provide a 10–15% discount on flexible rates and include invoicing in the company’s name; please email the reception to establish a corporate agreement.

All found items are recorded at reception and stored for three months. Guests can reclaim property by phone or email; returned items are shipped at the guest’s expense. Items unclaimed after three months are donated or otherwise disposed of.

The minibar, available only in Deluxe and Suite rooms, is not complimentary. A price list in the room lists indicative rates—soft drinks €3.00, beer €4.50, wine €6.00, and snacks €2.50–€4.00—and items are charged at check-out. Complimentary coffee and tea facilities are provided in all rooms.

Each room features USB-A and USB-C charging outlets at both the bedside and the desk. Universal power adapters can be borrowed from reception for a €10 deposit, subject to limited availability.

A shared computer with internet access and printer is available in the lounge corner for guests to use free of charge during reception hours (07:00–22:00). Printing costs €0.20 per A4 page in black-and-white and €0.50 in color, while scanning is complimentary.

Two high chairs are available in the breakfast room at no additional cost. Guests may request them through reception or the breakfast staff; advance reservation is recommended for families.

After the bar closes at 23:30 and room service ends, no hot food or bar service is available. A 24/7 vending machine on the ground floor offers snacks and cold drinks, and each room is equipped with complimentary coffee and tea facilities. Reception can supply a list of nearby late-night delivery options.

The hotel does not provide a dedicated porter service. Reception staff are available to assist with luggage between 07:00 and 22:00, and a trolley is available at the entrance. Please note that elevator access is limited and does not serve all rooms.

Luggage can be stored free of charge on the day of arrival and on the day of departure between 07:00 and 20:00. Extended storage for several days is available on request, subject to space, at €5.00 per bag per day. Items are kept in a locked room and remain at the guest’s own risk.

A minimum stay of two nights applies to weekend bookings during the high season (15 June–15 September) and on public-holiday or event dates. Single-night stays may be accepted last-minute on request. No minimum stay is required in the low season.

The hotel is completely non-smoking indoors. Guests who wish to smoke may use the designated outdoor area with an ashtray on the patio side, accessible through the lounge. Smoking is not permitted at the main entrance or on room balconies.

All rooms are equipped with double-glazed windows and insulated doors. Harbor-facing Deluxe and Suite rooms can experience some evening street noise in summer; for the quietest stay, guests should choose a Cosy or Family Room on the patio side.

Key-card access controls the main entrance (locked after 22:00) and all guest rooms, complemented by CCTV monitoring at the entrance, lobby and corridors, and in-room safes. Reception is staffed 07:00–22:00 with a duty manager on call 24/7, and all visitors must register at reception until 22:00.

Tap water in all guest rooms is safe to drink. Each room provides a reusable carafe, and guests may use the complimentary water refill station in the lounge. Bottled water is available for purchase from the minibar or the bar.

De oprichter is Jeroen Weustink en die is 44 jaar oud.